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BeyondTrust has experienced a security incident where hackers breached their Remote Support SaaS instances by exploiting an API key, allowing for account password resets. Two critical vulnerabilities were discovered and patched, namely command injection (CVE-2024-12356) and escalation of privilege (CVE-2024-12686). This incident highlights the risks associated with API key compromise and the importance of proper security measures for SaaS platforms and privileged access management solutions.