ConnectOnCall, a healthcare communication platform, has confirmed a significant data breach affecting over 900,000 individuals. The breach, which occurred in May 2024, compromised sensitive personal and health information of patients and healthcare providers who used the platform. This exposed data includes names, phone numbers, dates of birth, medical record numbers, and details related to health conditions, treatments, and prescriptions. In a limited number of cases, Social Security Numbers were also impacted. The breach involved unauthorized access to the platform between February and May and has prompted an immediate investigation.
ConnectOnCall took the platform offline to secure its systems and has engaged external cybersecurity experts to investigate the incident. Law enforcement has also been notified. The company has begun notifying affected individuals via mail and is offering complimentary identity and credit monitoring services for those whose Social Security Numbers were compromised. ConnectOnCall is urging all users to monitor their personal information and report any suspicious activity, while also working to restore the platform in a more secure environment. The company stated they are unaware of any misuse of the exposed data.