Vulnerability Intelligence Report
CVE-2020-2500
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
No Active Exploit Signals
CVSS Base Score
9.8
CRITICAL
Exploitability:3.9
Impact Score:5.9
EPSS Probability:0.74%
Executive Threat Verdict
Evaluating...
Evaluating Threat Landscape...
Assessing known weaponization, exploitation telemetry, and federal advisories.
Attack Surface
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Authentication
—
Weaponization
—
SSVC Action
—
Weaknesses (CWE)
Affected Products & Versions
| Vendor | Product | Affected Versions |
|---|---|---|
| QNAP Systems Inc. | Helpdesk | unspecified < 3.0.1 (affected) |
References & Technical Advisories
No reference links found.
Threat Intelligence Signals
EPSS Score
0.745%
GitHub Advisory
Identity & Timeline
| Status | PUBLISHED |
| Assigning Authority | QNAP Systems, Inc. · Vendor · Taiwan |
| Reserved | 2019-12-09T00:00:00 |
| Published | 2020-07-01T15:53:50 |
| Last Updated | 2024-08-04T07:09:54 |
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