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Dhara Shrivastava@cysecurity.news //
Marks & Spencer (M&S) and Co-op, major UK retailers, have been hit by a Scattered Spider cyberattack involving DragonForce ransomware. The attack has caused weeks-long disruptions, impacting online transactions and the availability of food, fashion, and home goods. M&S warns that the disruption to online transactions could last until July. The cybercrime gang Scattered Spider is also believed to be behind attacks on other UK retailers, including Harrods.

The financial impact on M&S is expected to be significant. The company anticipates the cyberattack will cut $400 million from its profits and reported losing over £40 million in weekly sales since the attack began over the Easter bank holiday weekend. As a precaution, M&S took down some of its systems, resulting in short-term disruptions. This decision was made to protect its systems, customers, and partners from further compromise.

In response to the attack, M&S plans to accelerate its technology improvement plan, shortening the timeframe from two years to six months. This reflects the urgent need to bolster its cybersecurity defenses and prevent future disruptions. The company previously outlined plans in 2023 to improve its technology stack, including investments in infrastructure, network connectivity, store technology, and supply-chain systems. M&S acknowledged that personal data of customers had been stolen, including names, dates of birth, telephone numbers, home and email addresses, and online order histories. However, the retailer insisted that the data theft did not include usable card, payment, or login information.
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References :
  • www.cysecurity.news: Scattered Spider Cyberattack Cripples M&S, Co-op: DragonForce Ransomware Causes Weeks-Long Disruption
  • www.cybersecuritydive.com: M&S warns April cyberattack will cut $400 million from profits
  • Tech Monitor: Marks & Spencer faces £300m impact on profit from cyberattack
  • techxplore.com: Marks & Spencer cyberattack: How can retailers regain customers' trust after a hack?
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