Vulnerability Intelligence Report
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
CVE-2024-28986
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
CISA KEV
Nuclei Template
SSVC: Active Exploitation
Automatable
CVSS Base Score
9.8
CRITICAL
Exploitability:3.9
Impact Score:5.9
EPSS Probability:84.45%
Executive Threat Verdict
Evaluating...
Evaluating Threat Landscape...
Assessing known weaponization, exploitation telemetry, and federal advisories.
Attack Surface
—
Authentication
—
Weaponization
—
SSVC Action
—
Weaknesses (CWE)
CWE-502 ↗CWE-502 Deserialization of Untrusted Data
Affected Products & Versions
| Vendor | Product | Affected Versions |
|---|---|---|
| SolarWinds | Web Help Desk | previous versions <= 12.8.3 (affected) |
References & Technical Advisories
No reference links found.
Threat Intelligence Signals
CISA KEV
ACTIVE IN CATALOG
Nuclei Template
SCANNER AVAILABLE
EPSS Score
84.446%
GitHub Advisory
Identity & Timeline
| Status | PUBLISHED |
| Assigning Authority | SolarWinds · Vendor · USA |
| Reserved | 2024-03-13T20:27:09 |
| Published | 2024-08-13T22:06:45 |
| Last Updated | 2025-10-21T22:55:47 |
Community Chatter & Buzz