Vulnerability Intelligence Report
CVE-2013-3551
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
No Active Exploit Signals
CVSS Base Score
6.5
MEDIUM
EPSS Probability:1.58%
Executive Threat Verdict
Evaluating...
Evaluating Threat Landscape...
Assessing known weaponization, exploitation telemetry, and federal advisories.
Attack Surface
—
Authentication
—
Weaponization
—
SSVC Action
—
Affected Products & Versions
| Vendor | Product | Affected Versions |
|---|---|---|
| otrs | otrs | all |
| otrs | otrs_itsm | all |
References & Technical Advisories
No reference links found.
Threat Intelligence Signals
EPSS Score
1.577%
GitHub Advisory
Identity & Timeline
| Status | PUBLISHED |
| Assigning Authority | MITRE Corporation · N/A · USA |
| Reserved | 2013-05-16T00:00:00 |
| Published | 2020-02-21T15:35:41 |
| Patch Date | 2013-05-22 |
| Last Updated | 2024-08-06T16:14:56 |
Community Chatter & Buzz